The CBC reported on 83 year old Mrs. Clark, who endured a medical procedure for kidney stones through her mouth, and had her claim for the busted front tooth that resulted ignored by the Winnipeg Regional Health Authority.
Uncommon does not mean “unheard of” or “uninsurable”.
“We definitely believe this is an unfortunate situation,” said Lanette Siragusa, director of surgery at the Winnipeg Regional Health Authority.
“I can understand the time frame maybe isn’t as speedy as she would like, for sure, but we would encourage everyone who has a complaint or a compliment to be contacting the patient relations office either at the site or the WRHA,” said Siragusa.
“We will look at our processes and see how we can do better.”
It’s “unfortunate” that Mrs. Clark, a pensioner, spent over $1000 on her credit card to restore her smile, patients should all go down the same path she did to be ignored, and in the meantime, Siragusa will “see how (they) can do better”?
That’s how Blady’s crack health care “expert” tries to spin this?
Not “That’s unacceptable”,
or “I will speak with our insurer immediately”
or, “I AM SORRY” ??
Last I looked, $1024.00 was a weekend shopping spree for Siragusa, who also serves as an adjunct professor in the University of Manitoba (does she get paid extra for that?), and, as her photo shows, isn’t missing any front teeth.
One assume her WRHA group insurance pays a dentist in case one busts in half, like Betty Clark’s did:
Siragusa, Lanette. Program Director – Regional. $118,898.59)
Siragusa handles about 390 surgical complaints a year.
At a rate of one per day, I think she could have found time to call Betty Clark instead of hiding behind her insurance agent and lame excuses.
But now, I think Sharon Blady has to call — with two apologies.